Lgbt Discrimination And The Lgbt Community Essay Example For Students

Lgbt Discrimination And The Lgbt Community Essay Transgender Discrimination in America Living in America, discrimination is something that has always been present in the American culture. Discrimination can come in many forms, and effects many associated with it. Although many communities have been discriminated against, the LGBT community is one who has experienced some of the harshest hatred in America. Amongst the LGBT community, members who are transgendered often get the most back lash for expressing their sexuality. Discrimination is something the transgendered community knows all too well. Many people seem to have problems with the fact that most members of the Transgender community perform either the sexual reassignment surgery to turn them into the opposite gender, or they get facial feminization surgeries and take hormones to increase their chances of being as close to the opposite sex as they can. Discrimination towards this community has increased due to our increase use of social media, and recent celebrities â€Å"Coming Out† as transgender. The use of social media discrimination towards the transgender community makes it easier to become victim to insecurities for simply being who they are. Discrimination towards this community also can be verbal, and sometimes violent. Transgender discrimination is an issue that is increasing in the American culture, and has made itself present in life in many ways for Transgendered Americans. One of the most common misconceptions made by most Americans is what represents someone as transgendered. Some common misconceptions are that a transgendered person is simply someone who dresses as the opposite sex. Although dressing as the opposite sex is a characteristic, there is much more to what makes someone a transgendered person. Al. .rience homelessness with about forty-four percent of them being black transgender (Moodie-Mills). Homelessness for black Trans is often caused from high rates of rejection, violence, and discrimination within their families, churches, and the black community (Moodie-Mills). Many black Trans come out at earlier ages, often while they are teens (Moodie-Mills). Coming out at earlier ages makes it harder for black Trans because they are still dependent on their families in most cases (Moodie-Mills). Rejection makes the level of vulnerability to go up which is the case for many black Trans (Moodie-Mills). Black transgendered often fall through the cracks when lumped under the gay or black umbrella (Moodie-Mills). In most ethnic communities more so in the African American community, the LGBT community is still seen as a taboo subject, and is less accepted (Moodie-Mills).

Role of Globalization free essay sample

Globalization has a wide role to play worldwide. It has left back its footprints at every sphere of life.Globalization basically helps in maintaining evenness among the methods of living of people .It is the process of growing interconnections among various parts of the world due to which diverse nations are unified into a single society.Not only in India, but the interchange of world views and ideas has resulted in a major transformation of the lifestyle and living standard of people globally. Indian culture is no bar to this transformation process.India is known for its rich culture all across the world . We will write a custom essay sample on Role of Globalization or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Indian culture is rich in its heritage ,resources and most importantly its welcoming approach of citizens . Globalization has inculcated westernization in Indian culture.It ha loosened up the deep rooted customs and traditions of India .It also has lead to spread of India prestigious culture throughout the world .Socially Indian culture has been affected adversely with globalization one of the major example is our family structure.Earlier people used to live in joint family but as modernization increased the concept of nuclear family started blooming especially in metropolitan cities .People have lost that power to adjust in joint family.Today’s generation has started increasing their own parents as burden such a kind of mentality has lead to increase in old age homes . Similarly marriage has lost its value.The number of divorces and extra marital affairs have increased at a very high rate over last few years .At the same time the western influence has bought the concepts like gender equality in Indian culture .westernization has bought the two genders at the same level.Earlier in Indian culture girls were not given freedom to educate or work but under the influence of globalization girls are not only educated now a days but have also came up with shining colors in various fields .We have the incorporated values of treating the guests as God, warm-hearted welcoming, greeting elders with due respect and a celebrating every small festival with great colour of enjoyment and togetherness. Such a wide gathering with full hue and light can hardly be seen today. People have highly restricted themselves in social interaction. The interaction in present generation is highly diplomatic considering the financial status and wealth. We have lost our social values and cheerful blessing of togetherness. The present generation are more happy celebrating Valentine’s Day rather than Holi and Diwali.

Free Essays on How Accurate Are Eyewitnesses

Abstract The experiment, Be a Juror was studied to explore the importance of eyewitness testimonies in a jury trial. This study looks at both a jury’s behavior and an eyewitness’s testimony in a mock trial. The focus is mainly on assessing the reliability of eyewitness identifications. For this experiment, Be a Juror there was a total of seventy-five participants. There were a total of sixty-six female participants and nine male participants. All of the participants in this study ages averaged 22 years old. Participants were randomly assigned to one of three possible conditions. The conditions consisted of the no eyewitness, discredited eyewitness, or refuted eyewitness. Twenty-nine participants were exposed to the no eyewitness condition. This experiment was to measure participant’s degree of perceived guilt in one of the three conditions. Based on previous research in eyewitness testimonies it is hypothesized that the presence of an eyewitness testimony increases the b elief of guilt, regardless of the witness’s credibility. Introduction: Research dealing with eyewitness testimony and related issues have been going on for decades. To this date there continues to be some debate as to the accuracy of eyewitness memory. The experiment, Be a Juror is a study conducted to explore the importance of eyewitness testimonies in a jury trial. This study looks at both the jury’s behavior and the eyewitness’s testimony in a jury trial. One focus is to assess the reliability of eyewitness identifications. This study is important because of the recent increase in technological advances that have overturned convictions using DNA results that countered eyewitness testimony. This establishes that there are some considerable errors in eyewitness testimonies that have led to many convictions. Earlier research studies attempted to focus on: finding ways to help witnesses in recalling information, the effects of leadi... Free Essays on How Accurate Are Eyewitnesses Free Essays on How Accurate Are Eyewitnesses Abstract The experiment, Be a Juror was studied to explore the importance of eyewitness testimonies in a jury trial. This study looks at both a jury’s behavior and an eyewitness’s testimony in a mock trial. The focus is mainly on assessing the reliability of eyewitness identifications. For this experiment, Be a Juror there was a total of seventy-five participants. There were a total of sixty-six female participants and nine male participants. All of the participants in this study ages averaged 22 years old. Participants were randomly assigned to one of three possible conditions. The conditions consisted of the no eyewitness, discredited eyewitness, or refuted eyewitness. Twenty-nine participants were exposed to the no eyewitness condition. This experiment was to measure participant’s degree of perceived guilt in one of the three conditions. Based on previous research in eyewitness testimonies it is hypothesized that the presence of an eyewitness testimony increases the b elief of guilt, regardless of the witness’s credibility. Introduction: Research dealing with eyewitness testimony and related issues have been going on for decades. To this date there continues to be some debate as to the accuracy of eyewitness memory. The experiment, Be a Juror is a study conducted to explore the importance of eyewitness testimonies in a jury trial. This study looks at both the jury’s behavior and the eyewitness’s testimony in a jury trial. One focus is to assess the reliability of eyewitness identifications. This study is important because of the recent increase in technological advances that have overturned convictions using DNA results that countered eyewitness testimony. This establishes that there are some considerable errors in eyewitness testimonies that have led to many convictions. Earlier research studies attempted to focus on: finding ways to help witnesses in recalling information, the effects of leadi...

Combahee River Collective in the 1970s

Combahee River Collective in the 1970s The Combahee River Collective, a Boston-based organization active 1974 to 1980, was a collective of black feminists, including many lesbians, critical of white feminism.  Their statement has been a key influence on black feminism and on a social theory about race.  They examined the interplay of sexism, racism, economics, and heterosexism. As  black feminists and lesbians, we know that we have a very definite revolutionary task to perform and we are ready for the lifetime of work and struggles before us. History The Combahee River Collective first met in 1974. During â€Å"second-wave† feminism, many black feminists felt that the Women’s Liberation Movement was defined by and paid exclusive attention to white, middle-class women. The Combahee River Collective was a group of black feminists who wanted to clarify their place in the politics of feminism and to create a space apart from white women and black men. The Combahee River Collective held meetings and retreats throughout the 1970s. They attempted to develop a black feminist ideology and explore the shortcomings of â€Å"mainstream† feminism’s focus on sex and gender oppression above all other types of discrimination, while also examining sexism in the black community.  They also looked at lesbian analysis, particularly that of black lesbians, and Marxist and other anti-capitalist economic analyses.  They were critical of essentialist ideas about race, class, sex, and sexuality. They used techniques of consciousness-raising as well as research and discussion, and the retreats were also meant to be spiritually refreshing. Their approach looked at a simultaneity of oppressions rather than ranking and separating the oppressions at work, and in their work is rooted much of later work on intersectionality.  The term identity politics came out of the Combahee River Collectives work. Influences The name of the Collective comes from the Combahee River Raid of June 1863, which was led by Harriet Tubman and freed hundreds of slaves. The 1970s black feminists commemorated a significant historical event and a black feminist leader by selecting this name.  Barbara Smith is credited with suggesting the name. The Combahee River Collective has been  compared to the philosophy of Frances E.W. Harper, a highly educated 19th-century feminist who insisted on defining herself as black first and a woman second. The Combahee River Collective Statement The Combahee River Collective Statement was issued in 1982. The statement is an important piece of feminist theory and description of black feminism.  A key emphasis was on black womens liberation: Black women are inherently valuable.... The statement includes the following points: The Combahee River Collective is committed to fighting race, sex, and class oppression, and also recognized oppression based on sexuality.  These were analyzed not just as separate forces, but interacting forces. The synthesis of these oppressions creates the conditions of our lives.As black feminists, members struggle alongside black men to fight racism, but against black men to fight sexism.If black women were free, everyone would be free, because that would mean all systems of oppression had been destroyed.The Collective would continue to examine politics, including racism in white women’s feminism.  But eliminating racism in white feminism, they said, was the work and accountability of white women.The members believe in the organization of work to benefit workers instead of bosses. The statement recognized many forerunners, including Harriet Tubman, whose military raid on the Combahee River was the basis of the name of the collective, Sojourner Truth, Frances E. W. Harper, Mary Church Terrell, and Ida B. Wells-Barnett - and many generations of unnamed and unknown women.  The statement highlighted that much of their work was forgotten because of the racism and elitism of the white feminists who dominated the feminist movement through history to that point. The statement recognized that, under the oppression of racism, the black community often valued traditional sex and economic roles as a stabilizing force, and expressed understanding of those black women who could only risk the struggle against racism. Combahee River Background The Combahee river is a short river in South Carolina, named for the Combahee tribe of Native Americans who preceded the Europeans in the area. The Combahee River area was the site of battles between the Native Americans and Europeans from 1715 to 1717. During the Revolutionary War, American troops fought foraging British soldiers there, in one of the last battles of the war. During the period before the Civil War, the river provided irrigation for rice fields of local plantations.  The Union Army occupied a nearby territory, and Harriet Tubman was asked to organize a raid to free slaves to strike at the local economy. She led the armed raid - a guerilla action, in later terms - which led to 750 escaping enslavement and becoming contraband, freed by the Union Army.  It was, until recent times, the only military campaign in American history planned and headed by a woman. Quote From the Statement The most general statement of our politics at the present time would be that we are actively committed to struggling against racial, sexual, heterosexual, and class oppression, and see as our particular task the development of integrated analysis and practice based upon the fact that the major systems of oppression are interlocking. The synthesis of these oppressions creates the conditions of our lives. As Black women, we see Black feminism as the logical political movement to combat the manifold and simultaneous oppressions that all women of color face.

Cost Allocation Essay Example | Topics and Well Written Essays - 750 words

Cost Allocation - Essay Example The City has implemented several programs aimed to support public safety. To start with, in response to the current size of population and the habitants’ calls for police, the Police Department will have 21 new patrol officers every year and more staff on critical times. In order to fulfill the needs of more numerous staff as well as to improve its efficiency, the Police Station will be provided with additional facilities. When it comes to human services, the main cost driver is an increased demand for such services as food assistance and emergency shelter in difficult economic times (City of Seattle 6). The City devotes a significant amount of money to the Housing First initiative, shelter and day-services programs, and food programs. Finally, given the high level of juvenile delinquency and a great number of deaths due to the availability of guns, the City will support the Seattle Youth Violence Prevention Initiative, aimed to deal with the most vulnerable youth. These costs drivers were selected as they reflect the needs and priorities of the Seattle community. Public safety, human services, and youth violence prevention should be fully supported by the City as all of these services contribute significantly to the wellbeing of habitants. Identification of individual costs and cost drivers enables the Government to allocate adequate resources to each entity. A more uniform method of allocating costs may result in a disproportionate allocation of costs among the organizations, which would not reflect the actual needs of the society. The allocation of costs in the governmental setting, which involves complex analysis of the current economy and, thus, allows response to the priorities of the society rather than economic benefits for the companies and organizations involved. The US Department of Human Services has a special Division of Cost Allocation (DCA), the objective of which is to ensure that indirect costs paid by the

Unit 4 db mgmt Essay Example | Topics and Well Written Essays - 250 words

Unit 4 db mgmt - Essay Example The DSS has four main components which include: a) User Interface, b) Database, c) Models and Analytical Tools, d) Architecture and network of DSS. The DSS contain a effective user interface, which is generally used by the decision makers to gain complete information from the database to make informed decisions. The database is used to save all the high quality information and to keep track of all the available data. Also, DSS uses mathematical models and tools that mainly relate to the supply chain activities. One of the best examples of the use of the decision support systems include that of Frito Lays, which used the DSS to develop hand held computers which was given to the route sales individuals to collect data from all the sales transactions. Also this helped the company keep a centralized control system although making the decision making decentralized (Power, 2002). This change to the company was a turning point and helped the company improve in the overall

The Construction Quality Assessment System Construction Essay

The Construction Quality Assessment System Construction Essay CONQUAS stands for Construction Quality Assessment System. Construction Industry Development Board Singapore now known as the Building and Construction Authority have developed it for the major public sector agencies and the various leading industry professional bodies to measure the quality level of completed project (The National House Buyers Association (HBA), 2009). The Building and Construction Authority (BCA) is an agency under the Singapores Ministry of National Development. The BCA is championing the development of an excellent built environment for Singapore. Built environment refers to buildings, structures and infrastructure in our surroundings that provide the setting for the communitys activities. (Building and Construction Authority, 2006) At the beginning, the CONQUAS was introduced only to the local construction industry. CONQUAS have been launched since 1989 (Building and Construction Authority, 2006). Today, CONQUAS is widely recognized and also accepted internationally as a benchmarking tool for quality. CONQUAS is now a registered trademark. CONQUAS have adapted in Singapore, Malaysia, China, Hong Kong, United Kingdom, Australia, South Africa and India, UK and Hong Kong construction industries (Building and Construction Authority, 2006). The aim of CONQUAS was introduced to have a standard quality assessment system for construction projects. Furthermore, CONQUAS is to enable quality assessment to be carried out systematically within reasonable cost and time. Besides, CONQUAS is used to measure quality of constructed works against workmanship standards and specification (Building and Construction Industry, 2005). However, CONQUAS is an independent assessment. It is carried out by assessors from BCA Singapore. It was designed to gauge and benchmark the quality of workmanship through the sampling approach. On the other hand, it means not every unit will be inspected or evaluated by the assessor. Random samples will be pre-selected and inspected to represent the quality of the whole project (The National House Buyers Association (HBA), 2009). Since the launch of CONQUAS in 1989, more than 2,238 public and private building projects have been assessed by BCA. The total cumulative contract value of the assessed projects exceeds 81.9billion Singapore dollar (Building and Construction Authority, 2006). In 1998, BCA introduced a number of new features to CONQUAS resulting in the launch of CONQUAS 21 (Building and Construction Authority, 2006). Now, Malaysia is applying CONQUAS 21 into the building projects. Problem Statement The standard quality of the building product becomes the significant issue that is always discussed and disputed by the contractors, developers, and investors or house buyers. Quality assessment of the building before the developer vacant possession to the purchaser is the significant issue for the developer. The developer shall delivery the final building product to the purchaser which the building is achieved a standard quality. However, how many will ask: How should I ensure the quality of the product (property) that I purchased is fairly justified with the amount of money that I paid? Many of the investors and the house buyer are sacrificing a huge money to appoint a famous Feng Shui master, to conduct a property surveys and engaged property agent prior making decision to invest the property. Has the quality standard of the building product been assured and same as the show unit? (The National House Buyers Association (HBA), 2009). There are many developers intended to deliver the final product to the end user with free of defects and good in quality. Thus, to achieve the standard quality of the building production, the contractor can adopt the Construction Quality Assessment (CONQUAS 21) in the project to give the quality assurance workmanship of building product. Although, the CONQUAS 21 is applied in construction industry, however, it is brought any benefits to the contractors, developers and end users? Moreover, what are the impact of the CONQUAS 21 toward the contractors, developers and end user? Consequently, the researcher will carry out the research regarding the application of quality assessment system (CONQUAS 21) in construction industry. Aims Objectives Aims To investigate Quality Assessment System (CONQUAS 21) in construction industry. Objectives To study the principle and concept of CONQUAS 21 To find out problems occur when applying the CONQUAS 21 To find out the advantages of using CONQUAS 21 Scope of study The research will provide a detail description on the standard of CONQUAS 21 and procedures of the system. This is done through literature review on journal papers, conference papers, books and browsing through websites. Besides that, the researcher aims to the population of local contractors and developers who are adopted CONQUAS 21 in the construction projects. Researcher will investigate the reason of implementing the CONQUAS 21 in construction industry. Moreover, research will in-deep investigate regard the impacts and advantages of CONQUAS 21. Basically, a case study will be conducted to obtain more information regarding the implementation of CONQUAS 21. Research Methodologies Literature Research Cover journals, relevant textbook, and internet research and conference paper is the sources that I obtain my information and doing for my literature research. Interview Site agent, supervisor and the site manager will be interviewed by the researched to get more details about the CONQUAS 21. The interview is hold at Swiss Garden Residences site. Case Study Site visit to the Swiss Garden Residence would be the best way to figure out the effectiveness of CONQUAS 21. Besides that, it is to figure out the problems occur when applying the CONQUAS 21. Chapter Outline Chapter 1: Introduction In this chapter, the researcher is going to slightly introduce the background of CONQUAS. Besides that, the researcher is going to talk about the aims and objectives for this research. Chapter 2: Literature Review In this chapter, the researcher is going to discuss the concept and principle of CONQUAS 21. The information regarding the CONQUAS 21 are obtained from the literatures from books, articles, journals and web site. Moreover, the researcher is going to comment on the advantages of CONQUAS 21 and the impact of applying the CONQUAS 21. Chapter 3: Designing the case study and research methodology The researcher is going to use Swiss Garden Residences as the case study for CONQUAS 21. The researcher is going to interview the project manager, site manager and site agent for obtaining the relevant information. Chapter 4: Analysis of the secondary data After collecting the information, the researcher is going to do the analysis for the information obtained. The researcher is going to argue on the information obtained and give some opinion regarding the CONQUAS 21. Chapter 5: Conclusion and further studies In this chapter, the researcher is going to make a conclusion for the whole research and state out the further studies for quality assessment. Plan and Schedule Planned Schedule 2009/2010 2010/2011 Second Semester First Semester Second Semester Nov Dec May June July Aug Sep Oct Nov Dec Introduction Literature Review Designing case study Analysis Conclusion Actual Schedule 2009/2010 2010/2011 Second Semester First Semester Second Semester Nov Dec May June July Aug Sep Oct Nov Dec Introduction Literature Review Designing case study Analysis Conclusion Chapter 2 Literature Review 2.1 Quality Philosophy Definition of Quality Different party defines the quality in different way. Some people will define it as to meet contract requirements, instead some people define it as the satisfaction of customer and others also define as it reaches the required standards. Totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs is the definition that The National Organization for Standardization (ISO) defines quality (Chung, 1999). The aims or requirements have been fulfilled or reached by any party, mean the quality standard has been achieved. Furthermore, quality also can be defined based on own opinion such as providing customers with products and services that consistently meet their needs and expectations (S.L. Tang, 2005), performance to the standard expected by the customer (S.L. Tang, 2005) and fitness for purpose (Chung, 1999). However, the definiton of quality is based on how a party to define, it can be defined is several way. Basic Concept of Quality Quality is the most important factor to be concerned in every field including construction field. In order to achieved the quality, the industries have come out with there are assessment system and guidelines to be carried out to ensure the works done in the construction industry can achieve the quality. ISO 9001:2000, Quality Assessment System in Construction (QLASSIC) and Construction Quality Assessment (CONQUAS) is the assessment system that always used by constrction industry to ensure the works done reach the quality standard requirement. Case study of CONQUAS will be carried out in more details later. Quality can be quantified as follows:- Q=P/E Where, Q = quality P = performance E = expectation If Q is greater than 1.0, then the customer has a good feeling about the products or services (Besterfield, 1998). Furthermore, There are nine dimensions in the quality. All dimensions are independent, which means that an end product can be excellent in one dimension but poor in others (Besterfield, 1998). These nine dimensions details and their terms is the following:- Table 1: Nine dimensions of quality and their terms Dimension Terms Performances Primary products/service characteristic such as time, cost and workmanship aspect. Features Secondary characteristic, added consideration such as creativity in design and attractivenes. Conformance Meeting specification or industry standards, workmanship and clients requirement in contract. Reliability Consistency of performance over time, average time for the unit to fail. Durability Useful life period with less maintenance or repair. Service Resolution of problems and complaints, ease of repair. Response Human to human interface such as efficiency during meeting, fast decision making, effective human resources management. Aesthetics Sensory characteristics in design such as exterior finishes. Reputaion Past performance such as being ranked first in the tendering process. Adapted from Garvin, 1988, Managing Quality: The strategic and Competitive Edge, New York: Free Press. Furthermore, there are always the relationship between quality with cost, value, cycle time and productivity. The details of the relationship is shown as following:- Quality and Productivity Productivity increase will influence the quality by improvement Productivity = Salcable output / Resources used Quality and Costs Cost will increase if the quality of conformance increase Cost will increase if the quality of design increase Quality and Cycle Time The cycle time will be reduce if there is improvement of quality effort The cycle time to complete the activities is the key parameter Quality and Value Organizations must evalute the value they provide, relative to the competition Value = Quality / Price (S.L. Tang, 2005) 2.1.3 Quality Management Quality management will influence the quality directly. The principles of quality management are applicable to every industry, within all organisations and at every level (McCabe, 1988). The basic goal of quality management is the elimination of failure: both in the concept and reality of products, services and processes (Juran, 1989). The quality management is defined as all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance, and quality improvement within the quality system (McCabe, 1988) The quality management have four stages in evolution, known as: Quality Inspection, Quality Control (QC), Quality Assurance (QA) and Total Quality Management (TQM) (UTM, 2003). Inspection and Quality Control are retrospective; their aim is find out the occurred problem by detection mode. Instead, the aim of Quality Assurance and Total Quality Management is reduce and to avoid problems occuring (McCabe, 1988). The characteristic of the different stages in Quality Management as shown following:- Figure 1: The four stages of quality management TQM QA QC Inspection Adapted from Dale, Boaden and Lescelles 1994: Levels of total quality management adoption Figure 2: The four stages of quality management Quality Assurance Quality systems development Advanced quality planning Comprehensive quality manuals Use of quality costs Involvement of non-production operations Failure mode Total Quality Management Policy deployment Involve suppliers and customers Involve all operations Process management Performance management Teamwork Employee involvement Quality Control Develop quality manual Process performance data Self-inspection Product testing Basic quality planning Use of basic statistics Paperwork controls Inspection Salvage Sorting, grading, relending Corrective actions Identify sources of non-conformance Adapted from Steven McCabe 1988: Quality Improvement Techniques in Construction Stage 1 : Inspection The first stage of quality management is inspection. The inspection is defined as activity such as measuring, examining, testing or gauging one or more characteristics of an entity and comparing these results with specified requirements in order to establish whether conformity is achieved for each characteristic (McCabe, 1988). Inspection is used by most of the construction industry to ensure the conformance. The site supervisor will carried out the inspection of the construction project. The supervisor will make the comparison the architectural works and structural based on the specification and drawing. If there is any defective works found by the customers, the contractor need to rectify the defective works until fulfill the customers requirement. Stage 2 : Quality Control (QC) Quality control will be carried out after the inspection done. Quality control is considered as a system of routine technical activities, to measure and control the quality of the inventory as it is being developed (Mangino, 1996). The procedure of Quality control is very complicated. QC mostly is based on the statistical analysis. Collection of data is required in QC to maintain the quality by statistical techniques. Stage 3 : Quality Assurance Quality assurance is defined as all the planned activities implemented within the quality system, and demonstrated as needed, to provide adequate confidence that an entity will fulfill requirements for quality (McCabe, 1988). The objective of Quality Assurance (QA) is to provide adequate confidence that a service or product will fulfill customers requirement by performing system audit, Failure Mode and Effect Analysis, design of experiment and similar initiatives (UTM, 2003). In other words, QA is more specified on planning. The prevention of poor quality and defects is based on detection activities. Stage 4 : Total Quality Management The final stage of quality management is Total Quality Management. The implementation and understanding of quality management principles and concepts in every aspect of business activities are involved in this stage. The best service or product will be provided to the customer at the lower cost by using these activities. However, TQM is less formal; having either procedures or system, and it is hard to be described due to it is less in formality (McCabe, 1988). Normally, only guidance will be provided by TQM and it consider as a philosophy. Concept and Principles of CONQUAS 21 2.2.1 Introduction Recently, the requirement of customers towards the building that they purchase is quality. They wish to get the best quality of the purchase building as possible. In this condition, the developers have to play an important role to ensure the quality of the building project. The developers overcome the problem by using Quality Assurance (QA) and Quality Control (QC) into the construction project to maintain the standard of quality as the requirement. CONQUAS 21, ISO 9001:2000, QLASSIC will become the choice for the developers for their assessment system. Case study about CONQUAS 21 will be carried out by the researcher in more details. 2.2.2 Objectives of CONQUAS 21 There are three objectives in the CONQUAS 21 system: Act as a standard quality assessment system in construction projects. Inspecting quality assessment by: Measuring the specification and standard of the workmanship in the works done Randomly selecting the sample as represent the whole project To enable quality assessment systematically take place within reasonable cost and time (Building and Construction Authority (BCA), 2006) Scope of CONQUAS 21 In CONQUAS 21 system, all the works done will be given points based on the quality standard. All of the given points will be added together to get the total quality score which also known as CONQUAS score for the construction project (Building and Construction Authority (BCA), 2006). The quality workmanship is better, the higher of CONQUAS score will be obtained. 100% is the maximum CONQUAS score in construction project, but our human being is unable to construct a work with zero-defects. The general building works is covered by CONQUAS 21 system. There are 3 components in the assessment: Structural Works Architectural Works and Mechanical Electrical (ME) Works There are different item to be assessed in the different component stated above (Building and Construction Authority , 2005). CONQUAS 21 is considered as first time right inspection approach (Building and Construction Authority , 2005) means that the rectification works will not take into consideration in CONQUAS 21 score for the assessment. Furthermore, sampling system is the assessment system used in the CONQUAS. The assessor will choose the unit according to the average, 1-in-4 apartment units in a residential development for the assessment (Building and Construction Authority , 2005). Thus, which unit will be chosen is unknown so the contractors have to ensure all of the constructed works are in good quality condition. If there is any defective found, the works will be considered as failed. Besides, the heavily equipment-base such as heavy foundation, sub-structure works and piling is not available for assessment and the work separate contracts or sub-contracts are not included in the assessment (Building and Construction Authority (BCA), 2006). The inspection is different with the inspection done by the site supervisor. Normally, the contractors have to purposely do an arrangement for the inspection which form a specific team for the inspection. There is a guideline have to be followed for the assessment. Components to be assessed Structural Works, Architectural Works and ME Works are the components under CONQUAS 21 assessment. Structural Works Structural Works can be considered as body for a building, the stability of the building will be affected if there is failure or defect in structural works. Thus, maintain its quality is necessary due to the cost of rectification is very expensive. Below show the details of the assessment of Structural Works:- Inspection of finished concrete, formwork and steel reinforcement have to be carried out on site during the construction site. If any component constitutes exceed 20% of the total structural cost, the pre-stressed concrete and structural steel are included in the assessment. If found the precast concrete volume more than 20% of structural concrete volume, the precast elements have to be assessed. Tensile strength of steel reinforcement and testing of compressive strength of concrete will be carried out on laboratory testing. Non-destructive testing of the uniformity and the cover of hardened concrete. (Building and Construction Authority (BCA), 2006) Appendix 1 shows the quality standards of Structural Works. Architectural Works The components and finishes are classified in Architectural Works. The workmanship and quality can be easily seen and found. Below are the details of assessment of Architectural Works:- After the building have complete, the assessment have to be carried out on roofs, external works, external walls and internal finishes. All the assessment have to be carried out on site. Internal walls, doors, components, windows and floors are classified under the internal finishes. Functional and material tests such as on external walls and adhesion of internal wall tiles and water-tightness of window. (Building and Construction Authority (BCA), 2006) Appendix 2 shows Architectural Works quality standard. Mechanical Electrical (ME) Works The progress of whole building will be influenced by ME Works. Air conditioning Mechanical Ventilation Works (ACMV), Electrical works, the basis ME fittings and Fire Protection Works are classified under the progress of the building. Below are the stage of assessment:- Concealed pipes, ACMV ductworks and electrical conduits are classified as installed works, the inspection on the item have to be carried out before embedded on site. The cooling tower, fire alarm control panel and Air-Handling Unit (AHU) are the final installed works which the assessment have to be carried out on site. Dry Riser Test, Earthing Test and Water Pressure Test are considered as selected works. The performance tests are carried out on them. (Building and Construction Authority (BCA), 2006) Appendix 3 show the quality standard of ME Works. The Weightages CAT A (Commercial, Industrial, Institution and Others), CAT B (Condominium, Institution and Others), CAT C (Public housing), and CAT D (Landed properties) are the four categories of building that distribute the weightages for ME Works, Architectural Works and Structural Works in CONQUAS 21 system. The objective of weightage system is making the quality of a building is based on the CONQUAS score, it is a compromise between the cost proportions of the three components in the various buildings and their aesthetic consideration (Building and Construction Authority (BCA), 2006). In general, ME works consist 10% for four categories of building in average, 35% is consisted by the Structural works and the highest percentage is consisted by Architectural works which 50% in average for the four categories of buildings. The quality of Architect works is the most important with the highest percentage, second is represented by the Structural works and ME works is the lowest. Table 2: The Weightages in CONQUAS 21 Components CAT A Commercial, Industrial, Institution Others CAT B Commercial, Industrial, Institution Others CAT C Public Housing CAT D Landed Properties Structural Works 30% 35% 45% 40% Architectural Works 50% 55% 50% 55% ME Works 20% 10% 5% 5% CONQUAS Score 100% 100% 100% 100% Note: In general, projects with central cooling system having cooling tower, chiller system, etc are classified under CAT A. Otherwise, it will be classified under CAT B. Appendix 5 provides a guides with listing of building under the various categories. Adapted from Building and Construction Authority (BCA): CONQUAS 21 manual book CONQUAS Assessor In CONQUAS 21 system, only the Building and Construction Authority (BCA) officer can be the assessor to inspect the works done of the project. BCA will conduct a calibration program and training for assessors to attend to ensure competency and consistency in the assessment (Building and Construction Authority, 2006). Furthermore, CONQUAS 21 system is consider as independent assessment. Therefore, if the building or parts of the building project are acceptable, the architects and engineers are not allowed to use CONQUAS to make any decision unless the building contract specify it (Building and Construction Authority (BCA), 2006). Sampling Sampling system is introduced in the CONQUAS 21 system for the assessment. It is impossible for us to inspect every unit of the works done. Thus, the sampling system is used for the assessment, it helps the accessor a lot by saving the time and make the assessment easier due to the samples will be randomly chosen by the assessor for inspection. Furthermore, the sampling system want to make sure the inspection is sufficient to represent the whole building by referring to the gross floor area of the building. The assessment of CONQUAS 21 Assessment approach Sampling system is used by the CONQUAS 21 as the assessment system, the sample will be randomly selected for the quality assessment according to the location plan and drawing plan and it will be distributed based on the construction stages (Building and Construction Authority (BCA), 2006). The scoring will be done on the works that are inspected for the first time because the objective of this practice is to encourage contractors doing things right the first time is the principle of the CONQUAS 21 system which want to make sure all the contractor do the works well and maintain the quality in first time. Thus, the scoring will not take into account for the rectification works, only the first time works done will be inspected and scored in the CONQUAS 21 system (Building and Construction Authority (BCA), 2006). In filling the assessment form, X mean the work done do not fulfill the CONQUAS quality standard after inspection on it. Instead, consider the inspected work have reached the quality standard stated in the CONQUAS system. Besides, not applicable item will be noted as - in the assessment form. The number of over the total number of item assessed is the final score of CONQUAS for the whole project. Structural works assessment After the whole projects have been completed, the inspection on structural works only can be done. Wall, slab, beam and column can be classified as the Structural works. Below show the details of the assessment of a reinforced concrete structure:- Table 3: The assessment of a reinforced concrete structure Reinforced Concrete Structure Weightage % Formwork 15 Rebar 20 Finished Concrete 25 Concrete Quality 5 Steel Reinforcement Quality 5 NDT UPV test for concrete uniformity 15 NDT Electro-Cover meter test for concrete cover 15 Total 100 *If total precast concrete volume exceeds 20% of total structural concrete volume, assessment will be carried out for precast concrete construction. The points will be distributed proportionately between formwork/rebar assessment and precast concrete assessment based on the respective concrete volume percentage. Adapted from Building and Construction Authority: CONQUAS 21 manual book The structural works assessment is carried out by using sampling system which mean only part of the samples have been chosen to represent whole project for the assessment, not every unit is inspected. Thus, there are some guidelines for the assessment of structural works. The guidelines are shown as below:- Table 4: Guidelines for Structural works assessment Items GFA per Sample Min Sample Max Sample Remarks 1 Structural Elements 500 m2 30 150 For Non-Housing Project 1a Strctural Elements 1500 m2 30 50 For Housing Project 2 Concrete Compressive Strength 100% Declaration by Qualified Person 3 Steel reinforcement Tensile Strength 100% Declaration by Qualified Person 4 NDT UPV test for concrete uniformity 5,000 m2 2 sets 20 sets 5 structure members per set 5 NDT Electro-Cover meter test for concrete cover 5,000 m2 2 sets 20 sets 5 structure members per set Note: The computed number of elements to be checked must be evenly distributed throughout the entire block and cover at least 50% of floors in a block. They should also as far as possible cover the different types of structural elements. Adapted from Building and Construction Authority: CONQUAS 21 manual book The inspection is only site inspection, the inspection cannot be done at precast yard due to all the structure works to be inspected is cast in-situ concrete works, not the precast component. The inspection of the structural works is according to compliance to the standards (see in the Appendix 1, 1a, 1b 1c). The further assessment will be required if the structural steelwork in the structural works exceed 20% of the structural cost and the points will be distributed proportionately. The Pre-stressing Works is similar with the str